questions, answered

Letters are priced individually, so a five-letter name is priced as five letters.

Shapes and house numbers work the same way, priced per piece.

Every colour has a number on the colour chart. When you order, enter the name or word you want along with the colour number for each letter in the personalisation box at checkout.

You can mix colours across a name, for example R (1), O (6), S (12), E (7), or keep the whole name in one shade.

It depends on the style. Clay-look bubble letters come in 8cm, 10cm, 12cm and 15cm. Teddy texture letters come in 8cm, 10cm, 15cm and 25cm. Faceted letters come in 8cm, 10cm, 15cm and 20cm. Rolled clay-look letters come in 10cm, 15cm and 20cm. Flat chunky letters come in 10cm and 15cm. Glossy resin letters come in 10cm and 12cm. House numbers come in 10cm, 15cm and 20cm.

10cm is the most popular all-round size for a nursery or bedroom wall. 15cm and above make more of a statement above a cot or bed.

Custom sizing is available on request.

Colours may vary slightly between screens, and because every piece is hand-finished there is natural variation from one to the next.

If you want to be certain of a particular shade before ordering, send a message and a photo of the real thing can be shared with you.

Most people use Blu-Tack, double-sided tape or Command strips. The letters are light enough that none of these struggle.

Every piece also has a recessed mounting point moulded into the back, so a small nail or screw gives a flush, permanent fix if you prefer.

Outdoor house numbers can be screwed through the recess or fixed flush with an outdoor-rated construction adhesive.

Indoor pieces are 3D printed in PLA, then hand sanded, primed, hand painted and sealed. The glossy resin range gets a poured resin topcoat on top of that.

Outdoor house numbers are printed in PETG instead, which is naturally UV and weather resistant, and finished with a UV-resistant varnish.

They are designed to be lightweight, which makes them a safer choice above a cot or bed than heavy clay or ceramic decor.

They are decorative pieces rather than toys, so they are best mounted out of reach of small hands.

Everything is made to order rather than pulled off a shelf. Allow roughly up to 10 business days for your pieces to be made before they are dispatched.

The current processing time is always shown at checkout, and is the most accurate guide.

Yes. Everything is made and posted from Perth, Western Australia, and ships Australia-wide.

Postage options and costs are shown at checkout.

Yes. Orders are posted worldwide from Perth, Western Australia.

Postage costs and delivery times vary depending on the country. Get in touch before ordering and you will get exact postage for where you are.

Get in touch and it will be sorted out. A photo of the problem helps.

Because pieces are personalised and made to order, return and exchange eligibility is set per item. The details are shown on each listing at checkout.

Yes. Custom sizing is available on request, and custom colours and designs can usually be worked out too.

Send through what you have in mind and you will get a price and timeline back before anything is made.

Wipe indoor pieces with a soft, dry cloth. Keep the glossy resin range out of direct sun and away from prolonged moisture to protect the shine.

Outdoor house numbers can be wiped with a damp cloth. The UV topcoat is made for long-term outdoor exposure, though coastal salt air or extreme conditions may cause gradual wear.